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Technical Solutions at HP
Provides Phone/Email support 24x7 365 for reactive cases
Monitors RAP/FAST RAP for all non failure alert notifications and notification alerts (Remote Copy, Raw Space, FTO, CPG)
Manages expired battery shipments
Coordinates onsite service schedule with customer and partners and processes field service requests.
Dispatch and coordinates the parts and CE
Ensures customer SLA's are met by tracking onsite arrival of CE and Parts
Manages documentation and administrative cases
Supports portal web user administration support
Provides resolution to all non technical queries of the customer
Manages customer data in SSI(site pecific information)
Manage the OSSA report/notifications
Mange the logical disk write through report
Location : Bengaluru/Bangalore
Experience : 0 - 1 Years
Education : UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization
Desired Profile:
Education and Experience Required:
High School: completion of post primary level education prior to University study. Typically certified by diploma (i.e., H.S. diploma, 'A' levels (U.K), Baccalaureate (France), etc.). 0-1 year experience in relevant technologies and customer environments. Relevant industry qualification where applicable.
Knowledge and Skills Required:
� Excellent verbal and written communication skills in language to be supported
� Experience in troubleshooting in a technical environment
� Excellent analytical and problem solving skills
� Software and hardware knowledge of computing, storage and peripheral devices
� Advanced proficiency with case management databases and tools
� Superior customer service skills
� Phone and remote support experience. E-support experience
Critical Competencies to Drive Business Results:
Services Account Management
Ensures customer satisfaction and optimum engagement relationships to build and maintain services business within the account
Customer Experience Management
Interfaces effectively with customers and internal resources to promote trusted advisor status of HP within accounts and facilitate uniform account support
HPS Business Value Proposition
Applies an in-depth understanding of HP Services(HPS) initiatives, goals, and solutions
Client/Customer Relationship Building
Demonstrates client-sensitive practices within the account(s) and internal gate-keeping within HP to support building strategic trusted advisor status
Competitive Positioning/Strategy
Uses competitive intelligence in account planning and sales activities to develop counter strategies that will neutralize competitive influence on the customer's buying decisions
HPS/BU Business Context
Understands the market segments sold into, the business challenges addressed by HPS/Business Unit (BU) solutions, and HP's strategy for market penetration
HPS/BU Solutions
Understands HPS/BU solutions in area-of-responsibility- what they consist of, product roadmaps, key technology concepts, and the competitive landscape in which they are sold
HPS Solution Interfaces
Understands how services in area-of-responsibility fit within or interface with the sales of other solutions - HPS, other Global/General Business Unit (GBU)s, or HP's partner strategies
Change Management
Develops methods for supporting innovation and change across the organization
Company profile:
HP is a leading global provider of products, technologies, solutions and services to consumers and business. The company's offerings span IT infrastructure, personal computing and access devices, global services, and imaging and printing. Our $4 billion annual R&D investment fuels the invention of products, solutions and new technologies so we can better serve customers and enter new markets. We invent, engineer and deliver technology solutions that drive business value, create social value and improve the lives of our customers.
CLICK HERE TO APPLY:
Monitors RAP/FAST RAP for all non failure alert notifications and notification alerts (Remote Copy, Raw Space, FTO, CPG)
Manages expired battery shipments
Coordinates onsite service schedule with customer and partners and processes field service requests.
Dispatch and coordinates the parts and CE
Ensures customer SLA's are met by tracking onsite arrival of CE and Parts
Manages documentation and administrative cases
Supports portal web user administration support
Provides resolution to all non technical queries of the customer
Manages customer data in SSI(site pecific information)
Manage the OSSA report/notifications
Mange the logical disk write through report
Location : Bengaluru/Bangalore
Experience : 0 - 1 Years
Education : UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization
Desired Profile:
Education and Experience Required:
High School: completion of post primary level education prior to University study. Typically certified by diploma (i.e., H.S. diploma, 'A' levels (U.K), Baccalaureate (France), etc.). 0-1 year experience in relevant technologies and customer environments. Relevant industry qualification where applicable.
Knowledge and Skills Required:
� Excellent verbal and written communication skills in language to be supported
� Experience in troubleshooting in a technical environment
� Excellent analytical and problem solving skills
� Software and hardware knowledge of computing, storage and peripheral devices
� Advanced proficiency with case management databases and tools
� Superior customer service skills
� Phone and remote support experience. E-support experience
Critical Competencies to Drive Business Results:
Services Account Management
Ensures customer satisfaction and optimum engagement relationships to build and maintain services business within the account
Customer Experience Management
Interfaces effectively with customers and internal resources to promote trusted advisor status of HP within accounts and facilitate uniform account support
HPS Business Value Proposition
Applies an in-depth understanding of HP Services(HPS) initiatives, goals, and solutions
Client/Customer Relationship Building
Demonstrates client-sensitive practices within the account(s) and internal gate-keeping within HP to support building strategic trusted advisor status
Competitive Positioning/Strategy
Uses competitive intelligence in account planning and sales activities to develop counter strategies that will neutralize competitive influence on the customer's buying decisions
HPS/BU Business Context
Understands the market segments sold into, the business challenges addressed by HPS/Business Unit (BU) solutions, and HP's strategy for market penetration
HPS/BU Solutions
Understands HPS/BU solutions in area-of-responsibility- what they consist of, product roadmaps, key technology concepts, and the competitive landscape in which they are sold
HPS Solution Interfaces
Understands how services in area-of-responsibility fit within or interface with the sales of other solutions - HPS, other Global/General Business Unit (GBU)s, or HP's partner strategies
Change Management
Develops methods for supporting innovation and change across the organization
Company profile:
HP is a leading global provider of products, technologies, solutions and services to consumers and business. The company's offerings span IT infrastructure, personal computing and access devices, global services, and imaging and printing. Our $4 billion annual R&D investment fuels the invention of products, solutions and new technologies so we can better serve customers and enter new markets. We invent, engineer and deliver technology solutions that drive business value, create social value and improve the lives of our customers.
CLICK HERE TO APPLY:
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